During a recall, who should be notified as required by policy?

• A. Only the supervisor
• B. Management and authorities as required.
• C. Customers directly
• D. No notifications

Answer: (B)

When a recall happens, the priority is to escalate to the right people and authorities per the recall plan. Management must be informed so that swift, coordinated decisions about containment, disposition, and communications can be made. At the same time, authorities or regulatory bodies must be notified as required by policy to ensure legal compliance and proper coordination. This combination ensures accountability inside the organization and proper oversight outside it.

Notifying only a supervisor misses the necessary escalation and decision-making level. Notifying customers directly isn’t guaranteed by policy and can risk inconsistent messaging unless the recall plan specifies approved channels. And claiming no notifications would be made is unsafe; escalation to management and authorities is a fundamental requirement.